Item Reviews

 

When a user leaves a review on the site, a notification with the review details will be sent to the email address defined in your settings (Item Rating Notification Receiver, or if that's empty, the Default Order Receiver).  From Item Reviews, you can then approve or delete reviews that users have left for the items on your site.

You must be a SuperAdmin or an Admin with the Content Area role to access this feature.

Select Item Reviews from Admin > Content > Item Reviews

To access Form Builder follow this example.

Content > Item Reviews

Manage Item Reviews

From the Manage Item Reviews admin page, you can view the item reviews that have been left by users.  You can also approve the review, so other users browsing the site can see it.  

  1. Hide Approved Reviews:  This will be checked by default when you come to the item reviews admin page, so that only un-approved reviews will be shown.   If you want to see all reviews, to include the ones that have been previously approved, you will need to un-check it.
  2. Part Number:  The part number of the item that has been reviewed.
  3. Rating:  The rating that the user gave the item.  This represents the number of stars the user selected.
  4. Review Text:  The user's comment about the item they reviewed.
  5. Submitted On:  The date the user submitted the review.
  6. Submitted By:  The username of the user who submitted the review.
  7. Updated On:  This date will reflect the date that a user edited a review.  This column will be empty if a user has never edited the review.  If they edit an approved review, the review will be become un-approved and an Admin will have to approve it again if they want it to display on the item for other users to see.
  8. Is Approved:  This column indicates whether the review has been approved or not.  Reviews that are not approved will not appear on the site for other users to see.
  9. Approved On:  This indicates the date the review was approved.
  10. Approved By:  This is the username of the site Admin who approved the review.
  11. Toggle Approval:  Clicking the Toggle Approval button on a review will allow you to select whether an individual review is approved or not.
  12. Delete:  Clicking the Delete button on a review will remove it entirely.  This means it not only will not show up on the site for other users to see, but it also will be removed from the Manage Reviews list of the user who initially made the review.
  13. If you want to approve or un-approve more than one review at a time, you can select the checkboxes next to the reviews you are interested in (or click the checkbox at the top of the column to select all reviews) and then use the Approve Selected or Un-approve Selected button to make the changes.

Approving a Review

From Manage Item Reviews, click the Toggle Approval button on the review you want to approve.

Reviews that you approve will show up on the item details of the reviewed item on the following day.  Un-checking the 'Is Approved' box will set it back to un-approved again.