Search Stats

 

You can view a report of all searches run across your website for the last 90 days from within the Admin Stats panel. Use this report to get information about what your customers are looking for.

You must be a SuperAdmin or an Admin with the Stats Area role to access this feature. 

Select Search Stats from Admin > Stats > Search Stats

Viewing the Search Stats report

  1. This is a link to the "Search Reports".  This is a tool for seeing more detailed statistics on the website's search history. For more information, click here.
  2. Entering or selecting dates in the "Start Date" and "End Date" fields, and clicking "Update List" will update the log to show only the searches that have search dates between the dates you selected.
  3. "Export All Records" generates and sends an email to you with a link to download an Excel sheet that contains a list of searches performed across the site in the last 90 days.  All of the data in the report will be in the Excel sheet.  SearchType, SearchSource, FilterCount, etc., will be in the SearchTerm column of the Excel sheet.
  4. You can filter and sort by any column present in the report, including Search Date, Username, Search Term, Results Count and Anonymous (whether the user searching was logged in or not).

Search Sources

The Search Source in the Search Term column is a very useful piece of information.  You can use it to distinguish between searches made on the website and the WebAlliance Mobile application, as well as what type of search it is.

  • Site:  This is a search that was performed by entering a search term in the main search box of the website, or the category search box in the left navigation of a category page.
  • Mobile:  This is a search that was performed on the WebAlliance Mobile application.
  • Internal: A search receives an "Internal" Search Source when a user isn't specifically searching the site through the search box, but the system is performing a search internally while performing an action for the user.  For example, if you enter a partial or incorrect item number when adding an item to a Wish List, Quick Order list, or Order Upload file the system will search for items it thinks you might be looking for.  Those would be considered "Internal" Search Sources.

If you have the WebAlliance mobile app and you want to see who is searching for items in the app versus who is searching for items on the website, take a look at "SearchSource" in the Search Term column.  The source will be "Internal" for system searches, "Site" for searches completed on the website or "Mobile" for searches completed using the mobile app. You can easily find a breakdown of that data using the "Export All Records" function, to view the data in an Excel spreadsheet.