Sales Rep Module
The Sales Rep Module is a tool kit responsible for helping with CRM, sales and market intelligence, analytics and reporting, and sales automation/integration. We've listed some of the features below, and have given a brief description of what each menu within the Sales Rep Module provides to the user. Contact Aldrich Web Solutions if you would like to purchase the Sales Rep Module.
Enabling a User as a Sales Rep
To be enabled as a Sales Rep on the site, users must have either the Employee, Admin, or Super Admin access level. Two Factor Authentication will be automatically enabled for Sales Reps.
Any site admin, with the Users Area role, has the ability to enable a user as a Sales Representative. To do this, navigate to the Sales Rep tab of their User Detail Page and select "Enable User As Sales Representative". After being enabled, the user will be able to access the Sales Rep Module tools on their My Account page.
From the User Detail page, you can also configure permissions settings for each Sales Rep. These permissions include:
- Order Entry Price Override (Enable/Disable)
- Customer Code Source (ERP Contact List or Multiple Customer Codes)
- Manual Customer Code Entry (Enable/Disable - Only applicable to Sales Reps with the Employees Access level)
Once a User is enabled as a Sales Rep, you will see the remaining Seats available for the Sales Rep Module. By clicking the "Need More Seats" link, you will be redirected to a Sales Rep admin page containing further Sales Rep Module information.
Sales Rep My Account Page
Below is an example of what the My Account page will look like for Sales Reps. This page contains shortcuts to a few handy Sales Rep Tools, such as Order Entry, Customer Detail, and Customer Code Management.
Note that the "Customer Code Manager" link will only be visible to Sales Reps have manual Customer Code entry permissions.
In addition to the Sales Rep Tools mentioned above, Sales Reps with the Employee access level, will also have the ability to create new users on the site. It is important to note that the sales rep will still not be considered a Site Admin, and will not have access to the Admin Panel.
When a Sales Rep creates a user, the user will be assigned the same customer code as the Sales Rep. Since Sales Reps have the ability to switch between customer codes, the Sales Rep would just need to ensure that they are on the customer code that they want the new user to have before creating the account.
For a Sales Rep to create a new site user, they will need to scroll down to the bottom of their My Account page and select Manage Coworkers. Doing so will redirect them to a list of users they have created under their current customer code. From there, they will have the option to both add additional users, and manage existing users on that customer code.
Order Entry
The Order Entry screen provides the Sales Rep with an interface to quickly place an order on the site. Here, Sales Reps are able to place an order for a single item (or multiple items) and also select the price of the item(s) (given they have permissions to do so).
- "Add Item" button will add lines for multiple Item entries.
- Clicking the magnifying glass in the Order Entry screen will open a Keyword / Part No search that you can also apply filters to.
- Selecting the "Show Cost and Profit Margin" checkbox will add cost and projected profit margin columns to the items section of Order Entry.
Only Contact IDs that are associated with the selected Customer Code are available for selection/entry in Contact ID field.
Order Entry - Order on Behalf Of
This feature is specifically designed and tailored for E-Commerce sites, and does not extend its availability to Portal sites.
A Sales Rep has the ability to order on behalf of customers, which will then create a Saved Cart for that user. WebAlliance will also send that customer an email containing a link to the saved cart.
When the Order on Behalf Of feature is used, a search prompt will appear to assist the Sales Rep in locating a specific customer to place an Order on Behalf Of.
You can customize your Email Template for the Order on Behalf Of emails using the Email Templates tool on your site.
Here is a link to that tool -> https://www.yourdomain.com/admin2/content/EmailTemplates
The Template to edit will be the "Order On Behalf Notification" template.
Customer Detail
The Customer Detail screen of the Sales Rep Module provides a detailed overview of your Customer details that can aid the Sales Rep by providing them an easy way to access their customer information if necessary. Listed below is a brief summary of the Customer information available there.
You can filter for specific Customer information using the Search Nav filter at the top left of the Customer Detail screen.
Customer Info - contains any information on a Customer that pertains to your Company.
Cart Info - contains any cart information pertaining to your Customer(s).
Orders/Quotes - this section provides information on Open Orders, Backorders, Quotes, RMAs, and Order History.
Item Info - provides information on Frequently Purchased items, Sales History, Items Added Sources, and Product Groups.
Invoicing - contains information on transactions between the Buyer and Seller
Sales Info - provides Ship Tos, Tasks, Task History, and saved Opportunities.
Customer Code Manager
This tool is only available to Sales Reps who have manual Customer Code entry permissions.
The Customer Code Manager screen allows the User to add or delete a Customer Code off of their User, or view a specific Customer Code. There is also a "Return to Default Customer Code" link to quickly restore any changes made to the assigned Customer Codes.
You can use the "View" button to quickly switch between Customers to view their specific pricing, invoices, previous orders, backorders, etc...
