Customer Address Ship To Overrides
The WebAlliance system gives you the ability to let users manually enter addresses instead of selecting an ERP-supplied Ship To during checkout. When a user manually enters an address, the order will import into your ERP system with the customer's Default Ship To ID.
For additional control over that behavior for certain customers, you can use the Customer Address Ship To Overrides tool to set a specific Ship To ID to use on import, instead of the Default Ship To ID.
Select Customer Address Ship To Overrides from the Admin > Orders > Customer Address Ship To Overrides
From the Ship To Overrides screen click "New Override" to add a new record, or click an existing override record to edit it.
Search for and select the appropriate Customer Code.
You'll see a list of that customer's available ERP-supplied Ship To records. Select the Ship To that you want to use in place of the customer's Default Ship To ID and click "Save".
From the user perspective, everything will still work exactly the same, but when the order imports into your ERP, it will import with the Ship To ID you specified and the actual address lines that the user entered.
This tool can be used to solve a variety of issues. For instance, you might have a user whose orders fail to import into your ERP because the Default Ship To ID chosen by WebAlliance is invalid in your ERP system. This will let you choose a valid Ship To ID so that the user's orders with manually entered addresses will import correctly.