Return Request Submitted
If your site has enabled the "Return Requests" optional module, a user can request to return items from an invoice. You will receive a notification of their request.
The notification that a return request was submitted will be sent to the email address you provided when Aldrich Web Solutions configured the "Return Request" optional module.
The Notification
Users will have a "Return Items" link on their My Account page. Users will then have the option to select an invoice and the items they want to return from that invoice. Once they submit their request, you will both be sent an email notification.
This email notification can be edited from the Admin panel, under Site Manager>Email Templates. This particular template is called "Return Request Received". Remember that this email goes to both you and the user, so you wouldn't want to add anything to this that you wouldn't want the user to see.