Invoice Payments - Email Automation (Dunning)
Invoice Dunning is meant to help automate the process of reminding customers of upcoming and overdue invoices. Dunning emails are sent to the Primary Contact listed in your ERP for a given Customer Code. Please contact Aldrich Web Solutions to enable this feature.
How To Configure Invoice Dunning
Invoice Dunning Automation is incompatible with SMTP.
Once this feature has been enabled for your site by Aldrich Web Solutions, navigate to the Automated Emails tool found under Site Manager> Automation > Automated Emails and select Invoice Dunning.
- This is the window of time in which emails will be sent out to customers.
- The tool will not pull past due invoices past the date specified here.
- You can configure up to 6 automated emails in the series. The toggle on the right side of this section allows you to disable emails and limit how many are sent. For each email in the series, you can specify the number of days and set it to either "Days before due" or "Days past due". You can also edit the content of and preview emails from this section.
- This is the email address that the customer will receive their invoice reminders from.
- In this section, you can specify customers (by customer code) that you would either like to include or exclude. You can toggle between these two options by selecting the "switch to include/exclude customers" link.
- If you choose to exclude customers, emails will be sent to all customers except the ones specified.
- If you choose to include customers, emails will only be sent to those customers.
What The Emails Will Include

Invoice Dunning Emails will include:
- A message stating that the user's invoice is either upcoming or overdue
- The invoice number
- The amount due
- A copy of the invoice attached as a PDF
- A link to pay the invoice
- The content of each email can be modified by selecting the "Edit Email" button on the Invoice Dunning page. This is done using HTML.