Hung Order Wizard

 

The Hung Order report contains a list of all orders on your website that have not been Processed. While it's recommended to keep an eye on your Admin home page (which lists orders which have been Processed in the last 24 hours as well as all non-Processed orders regardless of the time period), this report is a good way to keep an eye on that data externally. 

Hung Order Wizard - Step 1

  1. Set the report's frequency in minutes.
  2. Set the daily start time (when the report will begin generating).
  3. Set the daily stop time (when the report will stop generating).
  4. Set the recipient of the automated email. Only enter a single email address here.
  5. Set the additional recipients of the automated email
  6. Set the additional recipients of the automated email; Other recipients won't be able to see that someone else has been sent a copy of the email using this method.
  7. Set the Email address you'd like to appear as the sender.
  8. Set the subject line of the emailed report
  9. Set the number of days to be included on the report

Then click Next to continue to the Email Template for the Hung Order report.

Hung Order Wizard - Step 2

The email template is available to edit here, as you're setting up the automation, or after the fact from the Email Templates tool. The name of this email template is Automation Job - Hung Order List.  The template is written in HTML, making it easy to update preferred colors and fonts, and to add in additional content.

W3Schools.com is an excellent resource for information and tutorials about writing in HTML.

Hung Order Email Example

This is an example of the email generated, listing all the unprocessed carts from the day. The cart numbers link to the Order Details page for the given cart and the username links to the given user account. The "Status" column explains what's happening with each order.