By default, you can have two support contacts.  Additional support contacts require an additional fee, but we would recommend maintaining two. In the past, we have seen that when there are more than two support contacts the ticket creators step on each other's feet or make changes that others aren't aware of, which can cause confusion.   This also allows us to keep the cost of support down.

You are able to change support contacts once a year unless there are circumstances that would require it (employee leaves, long illness, etc.)

We provide training videos for the purpose of becoming a support contact.  There is no fee to view these videos. If you would prefer personalized training we also provide that for a fee.  

Anyone who intends to be a support contact must finish a minimum of the Users and Orders video training and pass the test that goes along with it scoring an 80% or higher on the test to be eligible.

It would also be helpful for those looking to become support contacts to take a look at our page describing the scope of our support at https://www.aldrichsolutions.com/legal/support. This gives an idea of the kind of support we offer and what we are able to help with.