OrderScan - Enabling OrderScan on your Website

 

OrderScan is an optional module so some additional website configuration is necessary to enable it for your site.

How to enable OrderScan on your website

To enable this feature, visit the Additional Modules section of your Admin screen, and find "OrderScan". On that page, click the "Enable" button. After clicking that button, you'll see an Access Key. This key is necessary to enable OrderScan for your users.

How to enable OrderScan for a user

After you enable the module for your website as a whole, you can enable individual users to use the new OrderScan feature. Here's how:

On the OrderScan Client tab of the User Details, check the box that says "Enable OrderScan"

You'll need the displayed Access Key to help the user set up their End-User Client

Billing Note:

  • Pricing: OrderScan is priced per active user in a given month. Each user enabled during a month will incur a $5.00 charge with a $25.00 minimum.
  • Users can be enabled or disabled at will. When a user is enabled, the usage charge for that user will be incurred for the month. Billing is based on the total number of users that were enabled at any point for a given month.

Setting up your customers on OrderScan

OrderScan is an app available in the Apple or Google app stores.  (search "OrderScan" in the app store to find the app).  Users must install the OrderScan app on their device to use OrderScan.

After enabling their website user profile to use OrderScan and having them install the mobile app, you'll want to provide guidance to your customers get set up to use OrderScan from their own device.  

The easiest way for users to log in is to access your website on the desktop computer.  

Navigate to their My Account page and select the "OrderScan App Login" link from the Shopping Tools section.

Users who are not authorized to use OrderScan will be presented the login screen and will not be able to proceed.

From this page, users can click the 'Use QR Code" button and point the camera at the QR code and enter their password to log in. Alternatively, they can enter the information displayed on the screen to log in.

Dealing with orders placed via OrderScan

Orders that your customers place with OrderScan will appear and import into your system just as if they were placed by any other standard means. The "Added From" value for line items placed via OrderScan will read "Order_Scan_Client", but the imported order will look no different from an order placed via the standard shopping cart. That's because, really, the order is being placed through the standard shopping cart. The items were placed into the cart via the OrderScan module, but the order itself is still placed through standard means.

Aldrich Web Solutions Support for OrderScan

Supported operating systems for OrderScan

  • Apple iOS (tested on newest versions)
  • Android (tested on newest versions)

Supported BarCode Scanners

Barcode scanner support is dependent upon the device and capability of the scanner.  We have found Symbol scanners to typically work well, but the support is more a factor of the scanner's Bluetooth stack and the mobile OS.  We recommend you test and decide on a standard for your users.

OrderScan Software Support offered by Aldrich Web Solutions  

OrderScan is a feature built into your website. All applicable website support terms apply to it. Because there are external components involved, there are a few further support items to consider.  For instance, Aldrich Web Solutions doesn't offer support for configuring the BarCode scanner or the end user's device.