Shopping Cart Inventory Check

 

When a user views their shopping cart, the system checks the inventory availability of each item in their cart and displays a notice of which items are not in stock.

The "Inventory Info" Box

The items displayed in the "Inventory Info" box in the shopping cart are items that are out of stock. Whether an item in the cart is considered out of stock is based on real-time inventory data at the time that the user views the cart.

This "Inventory Info" notice does not prevent a user from placing an order.  It is only intended to alert the user that some of the items in their cart might not be available for immediate shipment or pickup.

You can disable the Inventory info box so that it doesn't notify the user.  Be cautious about using this option.  This could lead to situations where a user places an order for an item that is out of stock at all of your locations and will expect it to ship immediately because they weren't alerted that it could be delayed. 

To disable this feature completely the setting is called "Cart Inventory Warning Info".

Cart Inventory Check Options

When the Cart Inventory Check is enabled, it can be configured in 2 ways:


1. The system can check against the user's Default Location to determine which items are out of stock.  If an item is out of stock at their location, the Inventory Info box will display (regardless of if the item is in stock at other locations).

  • The setting to enable this feature is called "Cart Inventory Check".


2. The system can check against company-wide inventory to determine which items are out of stock.  For example:   If you have 10 of an item available at location 1 and none available at the user's Default Location (Location 2), that item will not be considered out of stock for the purpose of the cart inventory check.  The system will see that 10 of that item is available between the 2 locations, therefore it is not out of stock.  The Inventory Info box will not display.

  • The setting to enable this feature is called "Cart Inventory Warning Use Global"


You can find these settings by navigating from your admin page to Site Manager > Settings > Shopping > Cart

External Inventory

The "Including Non-ERP Inventory Counts on the Web" feature adjusts how the system calculates what's in stock, including for the cart inventory check.

  • If the system is set to use company-wide inventory for the cart inventory check:  Non-ERP inventory will count towards the company-wide inventory number when determining if the "Inventory Info" notice is shown.
  • If the system is set to use the user's Default Location for the cart inventory check:  Any non-ERP inventory assigned to their Default Location will count towards the inventory number when determining if the "Inventory Info" notice is shown.  For example:  If there is no inventory at the user's location, but there is 10 inventory assigned to that location through non-ERP inventory, the notice will not be shown.