Guest Checkout

 

The WebAlliance checkout experience is fairly consistent, but some differences do exist in the checkout process for Users as opposed to guests (users who are not logged in). 

NOTE: Guest checkout is available only if your website has enabled the "Retail" module. Contact Aldrich Web Solutions for more information.

Guest Shopping Cart

The WebAlliance Shopping Cart interface is the same for a guest user as for a logged-in user, with the exception of "Express Checkout". That tool is not available to guest users, since it requires the user's "Checkout Defaults" to be configured from My Account.

Guest Checkout Step 1 - Account Information

Guest users will be prompted to enter their email address and name. The website will check to see if the entered email address belongs to a registered user on your site. If so, the guest will be offered a "log in" link on the right side of the screen. If not, the guest will be offered a "Create an Account" box.

If the guest checks the "Create an account" box, they'll be prompted to enter a password. That password will become the password to log in to the website, along with the email address they entered on the previous step.  They will also be asked if they want to "Receive exclusive offers and info about our products & services".  The user's answer will appear on the "User Stats" tab of their User Details.

If a guest creates an account in this way, they (and you) will receive the same set of notifications as when a user signs up through the standard "create an account" path.

Guest Checkout Step 2 - Shipping 

Address Entry

Guest users have to manually enter their shipping address for every order. On the first step of checkout, they'll need to enter their shipping information, then click either "Continue" button to move on to the next step.

Shipping Options

  1. The user must pick the Address Type: Commercial or Residential.

  2. The user must select a Delivery Method from your site's list of available options. If Will Call is selected, the user will be prompted to select a Pickup Location from a list of locations provided by your Inventory/Pickup Locations tool. In that screen, you can set each location as offering Pickup or not. Below, the user has the option to enter any special shipping instructions.

  3. The user can enter a PO number for the order here. By default, if the Customer Code attached to the user requires a PO in your ERP system, they will have to enter a PO here. However, that can be altered site wide, causing all users to enter a PO or no users to enter a PO.

  4. Click "Continue to Payment" to go on to the next section of the checkout process.

Guest Checkout Step 3 - Payment

Guest users can only pay by credit card

Guest Checkout - Order Confirmation

When the guest clicks "Submit Order", the transaction is complete. A cart receipt is sent to the email address that the guest provided, and another copy is sent to your site Admin email address.

NOTE: A user who signs up for an account via this path (creating an account during checkout) will be automatically approved as a RetailUser account on your website. You'll receive a notification, as will the new user.