Substitute Items

 

Substitute Items from your ERP system will be available on your WebAlliance website.

ERP Settings

The method for configuring substitute items can vary based on your ERP system, but the substitute item association does happen through your ERP.

Then, after your next data update, your substitute item associations will be shown on your website.

P21 Substitute Item Configuration

From Item Maintenance, add a record (or records) under the "Substitutes" tab for the desired SKU.

The Substitute Item will only show on the website if the "Interchangeable" box is checked.

Website Display

  1. Both the search result listing and the item detail page will display a "Substitute Items" link. The user can click the link to get a pop-up box displaying search result entries (along with links to Item Details) for the Substitute Items assigned to the original SKU.
  2. You can also configure the system to show a badge on the search result listing and the item detail page when the parent item is out of stock, but the substitute item is in stock.  This will help draw more attention to the substitutes as they will become more important in that scenario.  Clicking the badge will also display a pop-up box containing the substitutes.