Users Created by SuperUser Accounts
When a User has the role of SuperUser, they have the ability to create Users with the same Customer ID. For the most part, the Users created by SuperUsers are standard, but as an Admin you'll need to verify each user's information. This article covers some of the specific things to look out for.
Admin Notifications
When a SuperUser creates a new User, the email address marked in your Site Settings as the "New Account Receiver" will receive a notification email. The notification is similar to the one sent if a user creates their own account, but it mentions that the user was created by a SuperUser.
When you receive this notification, be sure to view the newly created User's User Detail page and verify all of their account information.
SuperUser Permissions
A SuperUser can create only "User" accounts. They cannot create other SuperUser accounts.
A SuperUser can provide access only to the sections of the website that they have access to themselves. For example, if a SuperUser cannot access their Customer ID's Current Statement, then they cannot provide access to that feature for new Users.
WebAlliance will attempt to match any new SuperUser-created user's information with their P21 Contact ID (based on their email address). If no match is found, the new User will be given the SuperUser's Contact ID. This is an especially important value to check when verifying the User because the Contact ID can be how your ERP system relates an order to the contact who placed it. If you don't update the new User's Contact ID to reflect the correct contact, your internal record keeping will be inaccurate.
A SuperUser does have the ability to enable or disable any User account attached to their default Customer ID.
A SuperUser does not have the ability to delete any User's account.
A SuperUser can create User accounts only for their Customer ID. If a SuperUser's default Customer ID is 12345, any User created will also have the Customer ID of 12345.