Return Requests

 

If your WebAlliance website has enabled the "Return Requests" optional module, a user can initiate product returns using a link on the My Account page called "Return Items".  The user must have the number of the invoice that contains the items they want to return.

Retrieve an Invoice

Retrieve an Invoice

Enter an invoice number and click "Retrieve Invoice".  

Submit a Return Request

  1. View a different invoice by clicking the "Change Invoice" button.
  2. To submit a return request for an entire invoice, click the "Select Entire Invoice" option.  Enter or select a "Return Reason" when prompted.  Click the "Add All" button.
  3. If a user doesn't wish to return all of the items from an invoice, they can select only the items/quantities they'd like to return.  Find the item in the list and enter a return quantity and reason.  Then click the "Add" button next to that item to add it to the Return Request.

A website Admin will receive a notification when a Return Request is made. The Admin's role is to deal with the return request in the ERP system, then update the request status in the WebAlliance system. For more information, see the Admin usage manual called "Manage Return Requests".