App FAQs

 

Provide users with answers to commonly asked questions in your WebAlliance Mobile application using the App FAQs tool.

To access the App FAQs tool open the WebAlliance Mobile Admin panel (under the "Additional Modules" menu) and click "FAQs" from the top navigation menu, or "Manage" from the App FAQs card.

  1. You will see a list of existing questions on the Admin screen.  Select a question to edit it.
  2. Click "New" to add a new question.  Make sure you mark the question with "Enable" and click "Save" when you're finished editing so that your users can see it in the mobile app.  New questions may take up to 30 minutes to appear in the mobile application.
  3. You can rearrange the order of the questions by dragging them into place.  Once they are in the order you want users to see them, click "Save Order".
  4. Enable or disable a question.  Disabled questions will be hidden from users, but will still remain in the Admin tool in case you want to make it available again at a later date.
  5. Permanently delete a question using the delete icon.

You can use Textile markup language in the "Answer" section to add some additional formatting to the text.  See our Textile Markup Language guide for some tips on what you can do with Textile.

Users will have access to the frequently asked questions you create by opening the app menu and selecting "Help".